Hi there, @slglobal.
Thank you for adding a post here on the Community page. I'm here to help share information about QuickBooks Payments Deposits.
Credit card payments are submitted by Intuit by batch automatically each day at 3:00 PM Pacific Standard Time (PST), 6:00 PM Eastern Standard Time (EST).
Funds reach your deposit bank account within 1-5 business days of the transaction. The waiting period, known as the time to funding, varies depending on the time of day you enter transactions, which financial institution you choose for your transactions to be deposited in, and how long it takes your bank to verify and process electronic deposits. QuickBooks bank transfer (ACH) payment deposits can take 2-7 business days. Some banks may take longer to verify and process deposits.
At settlement on day 2, your bank may notify you that Intuit has sent funds to your account. This doesn't mean that your bank actually cleared the funds. When funds are in this state, the Merchant Service Center shows the deposit status Pending. When Intuit gets word from your bank that the deposited funds have cleared, status changes to Funded.
If you're wondering about the status of your funds, you may search for deposits in the Merchant Service Center.
If the payment wasn't deposit yet on the said period, I suggest reaching out with our Merchant Services Support to check and investigate this further for you.
In addition, to learn more about QuickBooks Payments, you may check this article:
Stay in touch if you have any other QuickBooks Payments questions, I'll be always here to help you. Have a good one!
