I am helping to clean up books and have found a sales receipt entry which was done incorrectly (the total is correct, but one sales receipt was created to lump sum multiple customer orders). The Sales receipt entry has been reconciled as it is dated last year, though the Undeposited Funds account is where it was entered. The customer name fields were left blank during the entry, so I'm not certain creating a credit memo is an option. Looking for suggestions for the best way to reverse this entry so that I can enter each of the customer sales receipts individually and also keep the reconciliation balance correct. (This was done in desktop QuickBooks Premier Edition 2016). Thanks!
