jenuneekor
Level 4

Payments

Hello! I have a similar issue. I created a test transaction in Quickbooks Online - I created an invoice and then paid it from a personal account with sales tax to test. I then went into Merchant Services but was unable to void the echeck. Now it is past the period in which I can void it. How do I properly cancel or refund the payment through Quickbooks  Online / Quickbooks Merchant Account to refund the money and delete the invoice? I've tried several different methods and can't figure it out, and my Quickbooks Rep has not responded in over a week. Thank you.