Hi BettyJane,
Thank you so much for your fast response! I found "More" at the bottom of the screen and clicked "Refund," and got this message:
This transaction has already settled. To issue a refund, process a refund receipt with a different payment method.
Could you possibly provide instructions from here? If I create a refund receipt for the product and the sales tax and submit will that take care of it?
Thank you!
