QuickBooks Team

Re: Mac version not treating old general journal as payment

Hello there, anotherPoet.


Thanks for getting back. I appreciate you for keeping us posted and for following the steps provided above.


Since there are no payments linked to your invoices, I recommend calling our QuickBooks Desktop Mac Support. They'll be able to guide you through the whole process.


Here's how you can contact our phone support: 

  1. Click this link: https://help.quickbooks.intuit.com/en_US/contact.
  2. Select QuickBooks Mac Desktop.
  3. Type-in Technical Support on the search bar.
  4. And click Get the Phone number below. 

I'd also recommend communicating to one of our QuickBooks Desktop for Mac experts @IntuitBrooks through the email she provided above. 


If there's anything else I can further assist you with, feel free to get back to me so I can help you some more.