Last year a customer sent a payment for an invoice. The payment was over the amount of the invoice and QB let us refund the money back to the customer and created a check.
The customer, never received nor cashed the check. Instead of another check, they would like the over payment to be applied to a current invoice.
I created a credit memo in the current year to take care of the open balance. However it does not take care of the ck. I do not want to void the check because it will change my end of year reports.
Solved! Go to Solution.
Hi there, Saphire605.
I'm glad you reached out to us for help with recording a lost check from last year in QuickBooks Desktop. Let's get this sorted out.
Thank you for those details, it's very helpful. In this case, you can create a deposit with the current date to offset the transaction. Just make sure to choose Accounts Receivable when creating the deposit, so you can link it to the invoice. Then, you should delete the credit memo.
To create a deposit, please follow these steps:
- Click on the Plus (+) icon and choose Bank Deposit.
- Select an account and set the date.
- Go to the Add funds to this deposit section.
- Choose a customer's name in the Received From column.
- In the Account column, select Accounts Receivable.
- Enter the amount and other information.
- Click on Save and close.
Then, here's how to link the invoice to the deposit:
- Open the current invoice.
- Click on the Receive payment button.
- Make sure to mark the Deposit checkbox to link and click on Save and close.
I've attached some screenshots to help you with the process.
As a reference, you can check out this article for further guidance: Link a Deposit to an Invoice.
This should point you in the right direction. Keep me posted on how this goes. I'm always here to help. Have a wonderful day.