Hi there, @Anonymous,
Yes, I've checked here on my end that the investigation is still open about the invoice template always resorting to standard. Our Product Development Team is currently working to have a permanent fix within a quickest time.
For your progress invoicing concern, the program is designed to work with the Airy Template. Just to verify, which specific custom invoice template are you using for your progress invoicing? This way, I can check here on my end if there are ongoing issues specific for a template.
If you want to use your chosen custom template, you can perform the workaround steps below:
- Open the estimate and mark it as closed. Please don't convert it to an invoice.
- Manually create an invoice based on the info prefilled from the estimate.
In the meantime, please give us a call to our QuickBooks Online Customer Care Team. By doing so, they'll be able to add your company to our notification list. Email updates will be sent as soon as the issue is resolved.
We thank you for your patience, @Anonymous. You can count me in if you need anything else.
