Reports and accounting

Hi there, C12.

We've received multiple reports about the Amex downloaded transactions that are posting in reverse. Our online banking team is working their best to resolve this as quickly as they can. Temporarily, you can exclude the impacted transactions and manually enter them in QuickBooks Online until we fix this for you.

Here's how to exclude the impacted transactions:

1. Go to Banking.
2. Select the impacted transactions.
3. In the Batch Actions drop-down, click Exclude Selected.

Once done, you can manually enter them in QuickBooks Online.

I'll be right here if you need anything else.