Thanks for joining this conversation, Pam TEC.
We would like to get to the bottom of this as much as you do.
First, I want to thank you for trying the recommended troubleshooting. Knowing so will help us isolate the problem.
We're still on the process of looking for the permanent resolution for this. I’m not privy as to when we can resolve it, but I can tell you that there are a lot of eyes on this one. We should see a fix soon.
To make sure we can send you an email notification about the investigation, I suggest reaching out to our QuickBooks Desktop Payroll Team. Please follow the steps shared by my colleague above.
Our Community Contributors and Established Community Backers might also be able to share their best practices and experience for using Sage.
That information should get you on the right track. It's my priority that this is resolved for you, so please let me know how it goes. I'll be keeping an eye out for your response. Have a good one.
