AlexV
QuickBooks Team

Reports and accounting

I can help you with your recurring transactions, Gaurav.

 

Currently, our developers are still working to get this fix. This unusual behavior is expected to be resolved in an upcoming product update. Meanwhile, let's do some troubleshooting steps to help resolve this.

 

  1. Open the recurring transaction by clicking Edit under the Action column.
  2. Check the Tax checkbox in the detail lines.
  3. Select the Save template.
  4. Open the template again and uncheck the Tax checkbox.
  5. Select the Save template again.

After doing these steps, it should create the transaction as scheduled.

 

Also, only the Unscheduled type has no option to Pause it. If it is not Unscheduled and still you're unable to pause it, it could be a browser issue. Try to open a private browser and access your account from there. If you can see the option to Pause, go back to the regular browser and clear the cache. Too much cache will result in browser error. Try also to use other browsers like Google Chrome, Internet Explorer, and Mozilla Firefox.

 

You can reply to this thread if you have any questions in mind. The Community team is always here to help.