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Reports and accounting
Let me help you sort this out, @Annette - Cascoat.
I appreciate you for sharing the result after performing the troubleshooting steps.
Let's do the following steps to isolate this concern for any possible data damage:
- Create a backup of the QuickBooks Desktop company file
- Repair QuickBooks
- Click Start.
- Select Control Panel.
- Go to Programs and Features.
- Choose QuickBooks.
- Click Uninstall/Change.
- Choose Continue, then Next.
- Select Repair, then click Next.
- Once completed, ensure to download the latest QuickBooks release when opening the program.
If the issue persists, I’d recommend contacting our Technical Support Team. A specialist will look up your account and further assist you via a secured remote access session.
Here’s how:
- Go to Help.
- Choose QuickBooks Desktop Help.
- Click on the Contact us link.
- Choose Search for something else.
- Type in a keyword about your concern.
- Hit Submit.
- Click on the Start a Message button.
For more insights, you may check these articles:
-
Resolving Potential Data Issues
-
Resolve QuickBooks Desktop performance issues: Manage your data file
Feel free to leave a post below if you have other questions about sending sales forms in QuickBooks. I'm always here to help.