Reports and accounting

Hi there, @Anonymous.

Thank you for trying the recommended steps given above. I have some more solutions we can try to resolve your Shipping info field issue.

Let's check your default invoice template in QuickBooks Online. It could be the reason why the Shipping field keeps showing though it's turned off on your Accounts and Settings.

Here's how:

1. Click the Gear icon.
2. Choose Custom Form Styles.
3. Under Form Type, look for INVOICE(default).
4. Click Edit.
5. Choose the Content tab.
6. Click on the upper section of the template.
7. Make sure that the Shipping box is unchecked. 
8. Click Done to save changes.

Try creating an invoice once more. If the same thing happens, I'd be best to get in touch with our Customer Care Team. They can initiate screen sharing session with you to investigate this further.

You refer to this article in getting their most current contact number: Get help with QuickBooks Online.

Keep me updated how it works for you. I'm here to help however I can.