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EmilyCowan
Level 7

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I once had one of my clients, running very late on payment, come back and ask me to justify my pricing structure after the fact! Apparently the manager who approved our contract was no longer at the company, and the executive director was asking questions. We had a signed contract and the company obviously owed me the money for services rendered, but I took the time to supply the executive director with an extremely detailed analytics report and project post-mortem. After that he felt much more at ease and the company turned out to be one of my best continuing clients.

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