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Hi, @Karsty!
Thank you for the awesome reply. It's really great to have your insights on this!
Do you use a supplier for your plants? How do you source these? :)
Also, that's terrible to hear @Karsty - what changes will you now make going forward? How can you prevent this from happening again?
Being compassionate and reasonable is a great way to be, I am sure that adds a unique edge to your business. You certainly have patience and that's a great asset to have. I know that when I have finished some freelance work, I am always quick to send invoices and have a deadline date set in stone... However, it doesn't always run smoothly. With the nature of my work, I get my clients to sign a pre-agreement before the work is produced to ensure they will pay on time or I set up a direct debit/standing order from their account... But I know things aren't always that easy!
Don't say sorry, it's amazing to have your contribution to the UK QB Community! Your experiences will help others in their business journey too.