Some do some do not it really depends on how you do the billing

But from the view point of a business owner, I expect to be supported by my consultant, reporting is part of that support.  If you have to use an outside reporting tool like Crystal reports, and you let me know you consider that custom report to be ouside the concept of paid support.  Then I will make the decision to go for the additional charge or not.

But any report you create for me, is mine to do with as I please, I paid for it.