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Join nowThanks for turning to the Community, meganr.
This isn't the kind of customer service I want you to experience. Allow me to make it up to you and share some insight that'll help change the Administrator to another user.
To clarify, have you set the existing user's access type as Administrative? An existing user needs to have this type of access in order to assign them as the new admin. That said, let's take a closer look at the user's setup and make the necessary changes:
For more information about this process, I recommend following this article: How users and passwords work in QuickBooks Mac Desktop
Keep in touch with me here should you need any additional assistance changing the administrator, I'm always around to lend a hand. Wishing you and your business only the best.