@Integrity2007 do not pay that fee! The "support team second party" is most likely spam. I have never heard of Intuit charging for this. Be careful there are alot of scammers like that now. If you are trying to switch to Online and are having issues, call the support line 800-926-3667. 

Please know, if you call a number for Intuit and do not get a recording first, it isn't Intuit. I know from experience. 

Hope this helps!