cancel
Showing results for 
Search instead for 
Did you mean: 

Reply to message

View discussion in a popup

Replying to:
MorganB
Content Leader

Reply to message

Hey there acagwinsc,

 

Welcome to the Community. I'm happy to offer my assistance to keep your account from freezing up.

 

I first recommend clearing the cache within Internet Explorer, which connects to your Desktop account. The cache can become bogged down with excess data, therefore slowing down the system. Steps on the clearing process can be found here: https://community.intuit.com/articles/1145697-how-do-i-clear-the-temporary-internet-files-and-cache.

 

Additionally, you may want to consider rebuilding and verifying your data in case there's any damage. More information on doing so can be found in this article: https://community.intuit.com/articles/1501314-resolve-data-damage-on-your-company-file.

 

This will get you back up and running. Keep up the great work and please let me know if you have any other questions.

Need to get in touch?

Contact us