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Join nowHi there, @lcocpa1.
I'd be glad to help you today so you'll be able to reset your password successfully.
Yes, you can use the automated password reset tool to reset password in QuickBooks Desktop (QBDT).
For the detailed steps and instructions, you may check these articles:
Since the tool doesn't work on your end, it would be best to get in touch with our Support Team to check this further securely.
To contact support:
Please don't hesitate to add a post/comment below if you have any other questions about resetting password in QBDT, I'll be always here to help you. Have a great day ahead!