Hello there, @MissyOscar.

I'm here guide you to the right support so you can get the help you need about getting the QuickBooks 2019 Proadvisor certificate.

In order for you to start the training and take the certification test of QuickBooks 2019 ProAdvisor certificate, I encourage you to contact our QuickBooks Desktop ProAdvisor Support Team. They have additional tools to pull up your account and assists you further. 

You can contact our ProAdvisor support through this link: https://quickbooks.intuit.com/accountants/proadvisor/.

For additional reference, you can check this article: Intuit Launches New 2019 QuickBooks Desktop Certification and Recertification. 

Please know that you're always welcome to post if you have any other questions about the QuickBooks certificate. Have a good one.