You're certainly welcome, @MissyI. 

The screenshot is appearing on my side, which means that it could be a browser display issue. You may wish to consider trying an alternative browser to see if you can view it. 

The Gear icon will always be available in the top right of the screen. Just to clarify, are you using QuickBooks Online (QBO)? The reason for asking is some of the options sound like you may be using QuickBooks Desktop.

Please feel free to let me know how it goes as I want to ensure you can access the Gear icon. Have a good one.