Hi there, @tabarone.

I'm here to help provide additional information about the view of your banking page.

As of now, we haven't received updates about your previous case yet. You may get back to our Support Team to see/inquire updates with your previous case.

On the other hand, for me to provide the right amount of information, it would be best if you can add a screenshot of the issue you're experiencing right now.

In addition, you may read this article for more banking information: How to use Online Banking, Connect Bank Accounts, and Review your Bank Feed in QuickBooks Online.

Additional screenshot/s would be much appreciated, just add a comment below. I'll be right here to help you!