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Replying to:
JanyRoseB
QuickBooks Team

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Thanks for getting back to the QuickBooks Community, Sixdeuces.

 

I'm here to guide you to the right support so you can get the help you need. 

 

I appreciate you for following the recommended steps provided by my colleagues. In this case, I encourage you to contact our QuickBooks Online Support Team. They have the tools to do a screen-share and investigate it further. 

 

Here's how you can contact our customer support:

  1. Sign in to your QuickBooks Online company.
  2. Select Help (question mark icon) at the top right.
  3. Select Contact us to connect with a live support agent.

For additional reference, you can check this article: Use the Connect to PayPal app

 

Please know that you're always welcome to post if you have any other concerns about the paypal transactions. Wishing you and your business continued success. 

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