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Connect with and learn from others in the QuickBooks Community.
Join nowHi there, Lisa-S.
Thanks for joining the Community. I'm here to address your concern with depositing customer's payments in QuickBooks Online (QBO).
Yes, you're doing the right process. You can create a bank deposit that includes a negative value. To do so, please follow these steps:
For your visual reference, you can also check out this helpful article: Record Bank Deposits in QBO.
This should point you in the right direction. Leave a comment below if you have further questions. I'm always glad to help. Have a great day.