I'm here to help check this for you, @Jon Jon.
First, please ensure that your account still active. If it is, and the issue persists, I recommend contacting our Support Team to check and investigate this further for you. I'd be glad to help check this further, however, I don't have the chance to do it here on the Community page.
Our Support Team has the chance to pull up your account securely and have an extra tool for additional guidance. For the Support contact information, you may check it here: Contact the QuickBooks Online Customer Support team.
On the other, you may check our Help articles for your reference in the future regarding QuickBooks Online (QBO): Help Articles for QBO.
Please don't hesitate to add a post/comment below if you have any other QuickBooks questions. I'll be around to help you!