Good day, JImOhio.
Once you see a cleared transaction when reconciling your account, it means it's not yet reconciled. As what my colleague explained, if these cleared transactions are previously reconciled, it could be it was edited. Or a damaged data is causing this unexpected behavior. You can run the verify/rebuild utility tool to fix it. Here's how:
- Click File.
- Go to Utilities, then choose Verify Data.
- If QuickBooks detected no problems, there's no further action needed. If you receive a message, "Your data has lost integrity", the file is damaged. Just continue to Rebuild Data to correct the problem.
- When you Rebuild Data, you'll receive a message to back up your company file, just click OK. The utility starts as soon as the back up is finished.
- Click OK when you get the message "Rebuild has completed".
- Run Verify Data again to check for remaining data damage.
If you're done running the tool, try to reconcile the account again and check if you can see the cleared transactions.
We're just around if you need more help. You can always get back to this thread.
