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Connect with and learn from others in the QuickBooks Community.
Join nowHi there, @jenny7.
It's good to hear that you can now download your transactions into QuickBooks Online. I'm grateful that you took the time to provide us with an update on the steps that you've tried to fix this out. This will surely benefit other users.
Please know that Community is always here if you need assistance with QuickBooks. Wishing you and your business continued success!