Hi, gherchen.
Let me direct you to the right support that can help you further.
I'd like to check this for you and get it taken care of myself. However, I won't be able to check your bank files without asking for sensitive information. I don't want your account information displayed here for security reasons since Community is a peer user forum.
It would be best if you reach out to our QuickBooks Desktop for Mac. They have the tools to pull up your account in a secure environment and provide you with the right resolution.
Here's how you can contact us:
- Go to: https://help.quickbooks.intuit.com/en_US/contact.
- Choose your QuickBooks Product.
- Select your QuickBooks version.
- On the Contact Us page, click a topic.
- Click on the Get Phone Number button to see the support number.
You may find this article helpful: How to upload more than 90 days of bank transactions.
Feel free to reach again if you have any other questions. I’d be more than willing to lend you a hand.
