Hey there, @davido,
I appreciate your time checking this with us. Let's make sure you're able to complete your reconciliation.
If your beginning balance in QuickBooks Online account do not match with your bank statement, we can correct that by editing your account in the Chart of Accounts. Here's how:
- Click the Accounting menu.
- Find the account you need to reconcile in the Chart of Accounts page.
- Select View register from the Action column.
- Verify your account's opening balance. Edit the opening balance is it's incorrect. If haven't entered the the opening balance, you'll need to enter it.
Once you're done, you can now resume the reconciliation. You can do that by following the steps below:
- Go to the Gear icon.
- Choose Reconcile.
- Enter the Ending balance and the Ending date.
- Select Start reconciling.
However, if you're still unable to fix the balance, follow the remaining steps outlined in this article.
That should rectify the reconcile issue, @davido. Please let me know how it goes. I want to ensure you can get your work done. Have a nice day!
