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Connect with and learn from others in the QuickBooks Community.
Join nowHello, @ Scott_B.
We recommend several solutions to this problem. Let me route you to this article for the detailed troubleshooting steps: https://community.intuit.com/articles/1620423.
If the issue persists, you'll need to contact your bank to check the .QBO download format and content. It might be possible that the file is not formatted properly.
I'm just a post away if you have other questions. Thank you for your patience.