Hello there, dso0216.
I appreciate you for joining this thread here in the Community. I'm here to assist you with your AMEX bank concern.
Let's start the troubleshooting steps by performing the manual update again through a private browser. I'm adding the shortcut keys below depending on the browser you're using:
- Google Chrome, press CTRL + Shift + N
- Mozilla Firefox: press CTRL + Shift + P
- Internet Explorer: press CTRL + Shift + P
- Safari: press Command + Shift + N
I also want to know what specific error code/message you encounter when you run the manual update on your end. I need to check if there are reported issues from other users as well.
Since it's happening since February, I recommend reaching out to our Support Specialists. One of them will need to check your account and perform necessary actions for your issue.
You can reach them through these steps:
- Click the Help option in the upper-right corner.
- Select Contact us.
- Enter the necessary information.
- Choose a way to connect.
In the meantime, you can upload your transactions manually using the WebConnect feature. For the detailed steps, you can visit the article below:
How to upload more than 90 days of bank transactions.
In case the connection with your bank gets back, you can exclude transactions that are already on the QuickBooks system to avoid duplicates.
Please don't hesitate to reach out to me if you need additional assistance concerning your AMEX bank. I'm always available here in the Community.
