Hi c-edwards,
Thank you for dropping by here in the Community. I'm here to lend a hand with your concern about the auto-enrollment contributions in QuickBooks Online.
Can you share with me if this is the first period they supposed to have auto-enrollment contributions? If yes, you may need to consider checking the dates for their pay period to determine the staging date and the set up from the auto-enrollment section.
If you set up any postponement, it'll stop the system from taking contributions. If all fails after checking all the steps above, I recommend reaching out to our Support Specialists.
One of them will need to check this further through the system. You can follow these steps to reach them:
- Log into your QuickBooks account.
- Click the Help option in the upper-right corner.
- Click Contact us.
Please know I'm always available here to help you with your payroll needs. The Community is here to ensure your success.
