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Join nowG'day, how are you doing @laurac?
Thanks for posting your queries here in the Community. I have some information to share about your payroll concern and route you to the appropriate support.
The response provided by @Sterling above is correct and applicable to those US-based customers. The QuickBooks Online version for Australia is integrated with the KeyPay Payroll.
To ensure you'll be supported properly, I'll tag your post to the appropriate region and refer you to one of my colleagues from QBO Australia support. You can also opt to contact the KeyPay Payroll support directly.
Here's how:
You'll want to also email them at support@yourpayroll.com.au.
This should guide you to the support who can further help you.
If you have other concerns in the future, feel free to leave me a response below or start a new thread here in the Community.
Have a great day!