I had this problem and found out that in some of the newer versions of QB, they removed the Self Help section.  Here is how I got it back.  Hope it helps you.

Close QuickBooks

Go to File Manager

Go to C drive

Click on ProgramData Folder

Click on Intuit Folder

Click on QuickBooks2018 (or whatever version you have) Folder

Click on the file named qbw

Scroll to the bottom of this Notepad file

Hit enter to go to the next blank line

Type [SELFHELPPLUGIN] and hit enter

Type Enabled=0 and hit enter

Click File and Save and close the file

Reopen QuickBooks and the Help Section should look different and give you the "Answers in Help" section that was missing beforehand.