I DON'T WANT TO SHOP AT A BOX STORE!  I DON'T WANT TO WASTE AN HOUR OF MY LIFE ON HOLD WITH QUICKBOOKS TO RENEW! I, too, have been a Quickbooks customer for many years and the renewal process seems to get more complicated every year.  Why not give existing customers an option:  Would you like to renew your Quickbooks and Payroll subscription now?  Yes or no.  Easy peasy.  Geez.