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PreciousB
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Thanks for coming back to the Community, Infrastructures.

 

We would like to get to the bottom of this as much as you do.

 

First, I want to thank you for sharing your versions of Windows and Excel.

 

We're still on the process of looking for the permanent resolution for this. I’m not privy to when we can fix it, but I can tell you that there are a lot of eyes on this one. We should see a fix soon.

 

To make sure we can send an email notification about the investigation, I suggest reaching out to our QuickBooks Desktop Payroll Team.

 

Here's how to contact us:

  1. Open QuickBooks Desktop.
  2. Click Help at the top and choose QuickBooks Desktop Help or press F1 on your keyboard.
  3. On the Have a Question? screen, scroll down and select the QuickBooks support representative.
  4. Choose QuickBooks Desktop, then select Payroll.
  5. Select your payroll product.
  6. Click the Chat with us link.

The information above will help you get pointed in the right direction. I'm always here if you need anything else. Please leave a comment below if you need any further information. Have a good day.

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