Hi there, joanne5.

Are you seeing any prompt messages when you update your payroll?.

You'll want to update the QuickBooks program to fix any damaged components for payroll updates. 

Here's how:

1. In the QuickBooks Help menu, select Update QuickBooks.
2. Go to the Update Now tab on the Update QuickBooks windows.
3. Put a check mark in the Reset Update box.
4. Select Get Updates.
5. Afterwards, restart QuickBooks. When prompted, accept the option to install the new release.

I have an article here for additional reference: https://community.intuit.com/articles/1769183-update-quickbooks-desktop-to-the-latest-release.

Let me know if you need further assistance, I'd be glad to help.