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Replying to:
JanyRoseB
QuickBooks Team

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Hi there, @The Copy Shop.

 

I'm here to provide some update the Summarize Payroll Data in Excel issue.

 

The INV-24874 was closed last 1/25/2019. However, some customers are still experiencing the same issue, and our engineers decided to re-open the investigation to dig deeper as to what’s causing the error to reoccur.

 

For the meantime, I encourage you to reach out to our Customer Care Team to add your account to the list of affected users. This way, you'll be notified of any updates on the progress on the investigation via email. 

 

Here's how you can contact our phone support: 

  1. Sign in to your QuickBooks Online company.
  2. Select Help at the top right.
  3. Click Contact Us to connect with a live agent.

We appreciate your patience. Please check in with us if there’s something else you need help with. I’ll be around to help. 

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