Hello, afisher519. 

Let’s make sure you’ve set Internet Explorer as your default browser. Here’s how:

1. Open your Internet Explorer and click the Gear/Settings icon at the top.
2. Click Internet Options and select Programs tab.  
3. Click the Make Default button under Default Web Browser, and then click OK.

Also, make sure you’ve selected Use my computer’s Inter connection settings to establish a connection when this application accesses the Internet account in your QuickBooks. Just go to Help>Internet Connection Setup.

Please feel welcome to post again if you have further questions about QuickBooks.