cancel
Showing results for 
Search instead for 
Did you mean: 

Reply to message

View discussion in a popup

Replying to:
FritzF
Moderator

Reply to message

Thanks for reaching out to us in the Community, @Wendy10990.

 

I appreciate you providing the complete details of your concern. I'm here to help make sure that you can turn off the payroll in QuickBooks Desktop (QBDT) for Mac.

 

These options should only show on your Home Page if you have an active payroll subscription. Since you mentioned that you don't have one, I highly suggest contacting our Payroll Support team. They can use screen-sharing (remote access) to check why they're showing on your Home Page in a secure environment.

 

Here's how to reach them:

 

1. Go to: https://help.quickbooks.intuit.com/en_US/contact.
2. Choose your QuickBooks Product, then select your QuickBooks version.
3. On the Contact Us page and pick a topic.
5. Click on the Get Phone Number (green) button to see the support number.

 

Just in case, you can also check out this article for future reference: Cancel and reactivate your Online Payroll account.

 

Please let me know how it goes after contacting them. I'm always here should you have any additional questions or concerns. Take care and have a great rest of the day!

Need to get in touch?

Contact us