Hello there, J-Rock.
You can log out from your QuickBooks workforce account and log back in to check if your available vacation and sick hours are showing. If not, I'd suggest contacting your employer and verify if they've set up an available vacation and sick hour on your account. If they do, I'd encourage contacting our Customer Care team. They can further investigate as to why this important information isn't showing on your end.
Here's how to contact them:
Feel free to post in the Community if you have other concerns.