Hi there, Susan,

I want to make sure your concern gets taken care of.

I don't want you waiting that long for support when you have me right here! May I know what's going on and how can I help you get back to business? You can provide me the details of your concern on this thread, and I would be glad to check on it for you.

I appreciate your time today, and I'm looking forward to your response. Please feel free to reach out to me anytime.