Hi there, @rdwhite659.
I'm here to share some insights about the conversion process and guide you to the best support about your charge inquiry.
As much as I would love to get this handled directly, getting the details of your subscription requires pulling up your account information, which I am unable to do in this public forum.
For security reasons, you may need to get in touch with our Phone Support Team again for them to check your billing profile.
On the other hand, for the exporting process, you can refer to this article about the restrictions and the steps to follow:
Feel free to swing by the Community if there's anything else I can help. Let me know by adding a comment below.