Hello @JanelG.

I appreciate the steps you've taken to resolve this printing check issue. The last thing you should have to worry about is getting a problem when printing your checks. 

Let me help direct you to the right support that can investigate this further in a secure environment. They have useful tools that can further isolate why these printed checks are not showing in the QB register.

Here's how to get the contact information of our QuickBooks Desktop Expert:

1. Go to: https://help.quickbooks.intuit.com/en_US/contact.
2. Choose your QuickBooks Product.
3. Select your QuickBooks Version.
4. On the Contact Us page, click a topic.
5. Click on the Get Phone Number button to see the support number.

Thank you for your patience. You can always drop by again in the Community if you have other questions about printing checks. I'll be here to help.