Hi, e4.

Thanks for getting back to us. Allow me to address your concern, so let me get this straightened out. 

I appreciate you for taking the time to follow all the instructions provided by my colleague BettyJaneB just to resolve this issue. Since the error still persists on your end, I encourage you to get in touch with our QuickBooks Desktop Technical Support Team. They will be able to create a new investigation for this issue and once it has been open, you’ll be receiving an email notification about the updates and progress of the investigation.

You can contact our phone support by following the steps provided by @VivienJ on her post above.

Don't hesitate to click the Reply button below if you have any additional questions. Have a good one.