Hi there, @Ctexpress.

Thanks for joining this conversation. I'm here to help fix the issue you're having when printing W-2s in QuickBooks Online (QBO).

Just to confirm, did you purchase the forms from Intuit? If so and you're still getting the same results after following all the troubleshooting steps on this thread, it'll be best to contact our Payroll Support Team. They have the tools such as screen-sharing that can help check your account and further investigate this issue.

Here's how to reach them:

1. Go to http://payroll.intuit.com/support/contact/.
2. Select your Payroll Subscription type.
3. Choose a topic.
4. Click on the View Contact Info button to get their phone number.​​

That's it! Please let me know how it goes after contacting them. I want to make sure this is fix. Take care always.