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mox
Level 3

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thanks JaneD. problem is I'm still running 2016, did just order the update to 2019.

I just tried to open another company file it told me my password was incorrect, Again.  For the past two days, I’ve needed to redo my password every time I open a file as it always says my password is incorrect. This time this notice appeared and I can’t continue.” we’re having trouble changing your password… you rest the Admin password using this QuickBooks license recently”    How do I now get in? how do I run quickbooks without a password?

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