Hello there, @joaniesan.
I appreciate you performing the solution shared by my colleague to rectify the issue.
QuickBooks uses Internet Explorer to access information from the web. Make sure to set this browser as your default to resolve the blank screen problem.
Here’s how:
- Open Internet Explorer.
- Click the Gear icon in the upper right corner (or click Tools).
- Choose Internet Options.
- Select the Programs tab.
- Under Default Web Browser, click the Make Default button.
- Hit OK.
Once done, log in to QuickBooks and press F1 on your keyboard to check if it’s working fine now. If you continue to get the same result, I recommend uninstalling and reinstalling the program.
Follow the steps below to uninstall:
- Click the Start menu and type in Control Panel to open it.
- Choose Programs and Features or Uninstall a Program.
- Select QuickBooks Desktop and click Uninstall/Change.
- Follow onscreen instructions to finish uninstalling the program.
Right after, download QuickBooks Desktop to start the installation process. Check out the following articles for more information:
That should get you on the right track.
Keep me updated on how that goes for you. I’m always here to help. Have a good one!
