Hi @3Dogs and @gorbee,
Currently, we have an on-going issue where users are seeing a black logo on preview and printing all sales forms.
Rest assured our engineering team is in all hands in working to fix this issue.
In the meantime, if you've already followed the above troubleshooting steps but the issue persists, you can repair your Adobe PDF Reader. You can consider this as one reason why you're seeing a black logo. Here's how:
- Go to Start.
- Select Control Panel.
- Choose Programs and Features.
- Click Acrobat or Adobe Reader.
- Select Uninstall/Change.
- Choose Next and then Repair.
- Hit Next and then Install.
- Click Finish.
In addition, here's an article you can read to learn more about repairing your PDF reader: How to Update, Repair, or Re-install Adobe Reader/Acrobat?
However, I'd still recommend contacting our Customer Care Support. This way, you'll be added to the list of affected users and will receive updates through email.
To contact our support, here's how:
- Go to Help.
- Select Contact us.
- Enter Black Logo in the How can we help? field.
- Choose Start a chat or Get the number.
Also, I've included our detailed guide in contacting our support: Contact the QuickBooks Online Customer Support Team.
Lastly, you can always visit our Help Articles page for QuickBooks Online if in case you need to learn some "How do I" steps.
We appreciate your patience as we are working for a permanent fix.
