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Replying to:
MirriamM
Moderator

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Hi there again, Armor07,

 

I appreciate you getting back to the Intuit Community and validating the result.

 

To further isolate the issue, I recommend accessing your account in a Private browsing window first to verify if this is caused by the system or your browser.

 

Here are the keyboard shortcuts that will help you accomplish this in all supported browsers:

  • Google Chrome: press Ctrl + Shift + N
  • Mozilla Firefox: press Ctrl + Shift + P
  • Internet Explorer: press Ctrl + Shift + P
  • Safari: press Command + Shift +N

Once able to open a private browser, kindly repeat the steps I've provided above. If it works, then your main browser may have too much historical data from previously visited websites which slows down internal processes and causes this kind of behavior.

 

To ensure this doesn't happen again, it's a good idea to clear the cache of the browser you're using.

 

However, if the issue persists, please send me a screenshot for me to further check it here in my end.

 

Please let me know how it works. I'm always here to help. Have a great day!